A non-refundable deposit of 50% is due upon booking. Your items are not reserved for you until the deposit has been accepted by us. You will receive a receipt as confirmation of your deposit payment upon acceptance. The remaining 80% balance is due 7 days before the date of hire, unless alternate payment options have been agreed in writing upon booking.
Unless specifically arranged at the time of booking, all standard hires are based on a total of two days.
Extended hire will be charged at 20% extra of the hire value for each additional day past the above two days and can be arranged upon booking.
If any items are not returned in the agreed time & we have not made an arrangement with you, you will be charged 50% of the three day hire value for each additional day the items are away from us. If items are not returned in the agreed time and this impacts another booking, you will be liable for the full value of the second booking. If items fail to be returned after an extended period of time you will be liable for the full value & we will exercise our rights to pursue you for legal costs.
If an agreement has been made to accept late payment, but a final payment deadline has passed, or if failure to pay a damage invoice has taken place, we will pass the debt on to a third party debt collection agency who add their own fees. We will then no longer hold responsibility for the collection of the debt or the fees that may be applied and you will need to liaise with the agency and pay them directly to settle the debt.
If an item you have booked is damaged or lost prior to your hire taking place you will be informed and every effort will be made to replace the item like for like. If this is not possible or if this is unsatisfactory, you will be entitled to a refund for that item only. No further compensation will be due.
Unless agreed by us in advance, all props are for indoor use only; any items used outside are done so entirely at the hirer’s risk.
Electrical items should be tested for functionality
On signing the delivery/pick up statement, you are agreeing that the items are in good condition and are as advertised. No complaint on the condition or quality of the items will be valid at a later stage if concerns have not been raised, or if inspection has not occurred before signing this statement. You may not request a reduction/refund on payment based on quality or condition of our items if this statement has been signed.
Breakages, missing parts & damages to items will be charged according to the full replacement value.
Electrical items should be tested for functionality by the hirer prior to event usage.
If delivery and collection has been selected, hired items must be available for collection at the delivery address, unless otherwise agreed. Items must be collated and must not be left in an unsecured or unattended location.
Copyright © 2025 Flossies Events - All Rights Reserved.